Knowledge Base

Take a look through the knowledge base for self guided assistance and troubleshooting

Community Forum

Participate in our forums for help and solutions

Open a Ticket

Submit a new ticket or manage an existing issue through our new support system

Product Support

Product Support Hours (Eastern Time)

Monday - Thursday: 9am – 6pm
Friday: 9am – 5pm

Please note: Omatic offices are closed for most major U.S. holidays, the day after Thanksgiving, and Boxing Day (the day after Christmas). Support is not available after 3pm EST the day before Thanksgiving, Christmas Eve and New Year’s Eve.

Product Support can assist you with

  • Questions about or problems with the installation or upgrading of Omatic Software
  • Questions about or problems with the operation of Omatic Software
  • Error messages that occur when Omatic Software is running
  • Printing from Omatic Software
  • Emailing from Omatic Software
  • The interface between Omatic Software and Blackbaud Software

Let's Talk

If you simply want to pick up the phone and talk to us, visit our contact page for all the details

Give Product Feedback

Ideas? Suggestions? Feedback? Let us know what you think about any one of our solutions!