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Product Feedback Policy
Here at Omatic, we take product feedback and input very seriously. Here’s how our Product Team collects and acts on your feedback.
We believe that making great products comes from listening to our customers, team members and prospects. We use your feedback to discover new ideas, understand your pain points and identify the most impactful ways to improve so that you can get more value from our product.
How to give us your product feedback
Forums are where we share information such as product updates and announcements. The Ideas Forums are where we collect your feedback.
Within an Ideas Forum, you can see what other users have submitted and upvote their ideas! You can also create your own submission by selecting “Start a new topic.”
We have several Idea Forums that you can contribute to:
If you are unsure where to post an idea, submit it on any of the Ideas Forums and we will make sure it is in the right spot!
What happens to your product feedback?
Every month our Product Teams hold a product feedback meeting. They discuss the highest priorities for our customers, team members and prospects and look at how the requests align with our own product and company strategy.
As the team reviews the feedback, they will update the status of the Idea so that you know the outcome. Sometimes we may ask clarifying questions, or we may request additional feedback through our discovery process.
If we decide to build a feature or make an improvement, the status of the Idea will change to “Planned”. Once we start building the feature, the status of the Idea will change to “In Progress” and then when it is deployed it will change to “Implemented”.
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